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Helpline 1221

Information hotline

The helpline is available on weekdays from 8 am to 7 pm on telephone number 1221.

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Information hotline – calls from abroad

If you are calling from abroad, please use the phone number +420 226 20 1221.
The line is available on weekdays from 8 a.m. to 7 p.m.

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Teletype calls with transcription

Everything spoken by our operator gets transcripted to text simultaneously.

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On-line sign language interpretation

Sign language interpreting & on-line spoken language transcription service.

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The free line 1221 receives data directly from the caller during the phone call, which is recorded after prior notification. By continuing the call, you consent to the recording and its retention for 1 month. The recording may be used to improve the quality of service provided by our operators.