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Frequently asked questions regarding services



Key points for setting O-N (vaccination & past disease) checks in gastronomical establishments into effect

Starting point:

The owner/operator is responsible for the O-N check, i.e. he/she has to check (ideally using the čTečka (E-Reader) app) the guest's certificate, and, when in doubt, also to prompt the guest to present a proof of his/her identity. The person checked is obligated to present his/her certificate, and, in case the owner/operator is in doubt about its identity, also to present an identity proof.

  • Tečka (Dot) app support on the part of the state

App support for the public (Tečka (Dot) app users)

There is a help area directly within the app as well as at the https://ockodoc.mzcr.cz website, an info flyer (in Czech only) can be downloaded from https://ockodoc.mzcr.cz/wp-content/uploads/2021/10/Tecka_navod_k_pouziti-1.pdf.

The 1221 hotline serves as a phone support channel (incl. tech support, ocko.uzis.cz (Citizen's Vaccination Portal) login support, and support regarding getting your certificate).

App support for owners/operators (čTečka (E-Reader) app users)

Methodical on the part of the state - informational materials, such as user guides, label designs or flyers, are available

Technical - the Ministry of Health has in cooperation with other organisations developed and provided the čTečka (E-Reader) app. The app is powered and (via the 1221 hotline) supported by the Ministry.

An online user guide is available at https://ockodoc.mzcr.cz/en/support/ctecka/how-to-use-the-application-ctecka/.

  • The O-N check is possible only after having placed the new guest at a table

Due to personnel shortages, it is possible to perform the check before the guest places his/her order (i.e. before the service gets provided to him/her).

  • A check using the Tečka (Dot) / čTečka (E-Reader) app is probably the least difficult one (regarding staff training and time needed)

Such a check is very simple - both the Tečka (Dot) and the čTečka (E-Reader) app are available for free in Apple Store and Google Play Store. They work offline - so there is no need to have an Internet connection. The čTečka (E-Reader) app also is able to check printed-out certificates, if they are equipped with a QR code that complies with the EU rules (see preview below).

Detailed information regarding recognition of Vaccination Certificates issued by other countries can be found at https://koronavirus.mzcr.cz/en/recognition-of-vaccination-certificates-from-other-countries/.

  • A check using other personal documents (not equipped with a QR code) is not effective, because the staff is (and will remain) unable to tell which documents are to accept and which not - it even is not qualified to do so

If the guest is unable to present his/her certificate in digital form as a Digital Covid Certificate (i.e. the čTečka (E-Reader) app is unable to read the QR code from his/her certificate in paper form - this is typically the case when presenting a Vaccination Certificate issued by a third, i.e. non-EU country), the staff members can rely on their eyesight.

  • Should the staff be obligated to check the guests upon entering the establishment, it cannot be liable for the result of such a check - it can solely prompt them to present a certificate but cannot be liable for the validity of the certificate presented

The staff only checks the certificates using the čTečka (E-Reader) app, and may additionally prompt a guest to present a proof of his/her identity.

  • No data about the guests shall be saved or processed

The čTečka (E-Reader) app only temporarily shows the certificate, reads the QR code and verifies the validity of the certificate according to its validation rules. All that takes place offline on a tablet PC or smartphone screen, no data are saved. More information can be found at https://ockodoc.mzcr.cz/en/support/ctecka/how-to-use-the-application-ctecka/.

  • A restaurant is a publicly accessible space - a guest there is, contrary to an accommodation facility, not obligated to register in order to be able to use a service. Thus, it is impossible to ensure that each and every guest has been checked at any moment during his/her stay in there and that nobody without having met the conditions set up has entered the restaurant premises, regardless whether it was in order to consume or for any other purpose

The owner/operator is responsible for the checks of each guest using a service. Owners/operators should bear in mind that this obligation does not aim against them but constitutes a part of protective measures to prevent coming even stronger ones into effect, which might otherwise affect their business even more seriously.

Particular questions and rules regarding various gastronomical concepts

  • Validity of new measures?
  • The person checked proves its identity using:

A certificate of having survived a COVID-19 infection, which is valid between day 11 and 180 since the positive result (confirmed by a lab).

A Certificate of Vaccination, which is valid from day 15 since the vaccination has been completed.

  • What exactly are the obligations of the owner/operator (to have set up a check system) and the customer (to meet one of the O-N requirements)?

The customer is obligated to prove having undergone a complete vaccination (using a valid Green Digital Certificate) or survived a COVID-19 infection (using a valid Certificate of Recovery). Should the person checked refuse to prove having met the O-N requirements and, subsequently, to prove his/her identity, the owner/operator is obligated not to allow such a person to enter the premises of the establishment (regardless whether outdoor or indoor ones) and not to provide any service(s) to such a person.

  • Has the O-N check to take place directly at the entrance or may it take place immediately before the customer places an order?

In general, the check is carried out either at the entrance to the premises (outdoor or indoor ones), or immediately before providing a service. Thus, in a restaurant it can take place at a table (in a bistro, at the counter) as well.

  • Is there a need to check customers who only intend to place a takeaway order and will take their meal outside of the premises of the establishment?

There is no such need, in this situation the rules effective for shopping in a retail store apply.

Is a sole showing of the proof of having met the O-N requirements (the Tečka (Dot) app screen, a printed-out Vaccination Certificate with a QR code, or (for third-country citizens) a national Vaccination Certificate) by the guest considered as having sufficiently proven them?

The owner/operator is obligated to verify the electronic signature of the certificate as well as to check the validity of the EU certificate using the čTečka (E-Reader) app. For guests who are third-country citizens an exception from this rule applies - for their national certificates, an eyecheck is sufficient.

  • When somebody refuses to prove his/her identity or having met the O-N requirements, he/she will not get served - can he/she in this case stay seated?

Should the person checked refuse to prove his/her identity or not have met the O-N requirements, he/she has to be prompted to leave the premises of the establishment and no service(s) shall be provided to such a person.

A short mention of possible penalties:

Both the guest and the owner/operator can for not having met the O-N requirements be fined with up to CZK 10.000 on the spot or with up to CZK 3 million as administrative fine.

  • Who will be responsible for the O-N check in case of an event held in a gastronomical establishment and organized by a third party (e.g. workshops, press conferences, catering for participants of a press conference, etc.)?

In such a case, not the owner/operator/lessee of the establishment is responsible for that but the organizer of the event, except when stated otherwise in the respective contract, e.g. when the operator offers the check as a service stated in the lease or rent contract.

  • How shall the check be performed if the person checked does not have the Tečka (Dot) app installed?

If a guest is unable to prove having met the O-N requirements using an EU certificate (digital or paper form, see the preview above) and thus the čTečka (E-Reader) app is unable to read the QR code of the guest's certificate (this applies for example to certificates issued by non-EU countries), the check may be performed using eyesight.

  • How will the situation in food courts within shopping malls look like? Will a staff member of a stall perform the check while processing the respective order or handing the meal over?

As food courts are exempted from this rule, no O-N checks will be performed.

  • Will O-N checks take place at snack stands in railway station concourses, shopping mall passageways, etc. where meals for direct on-the-spot consumption are sold?

The following catering facilities are exempted from the O-N check rule:

  • catering facilities not accessible for public, such as school cafeterias, military canteens or canteens within prisons or involuntary commitment institutions, canteens within medical and social care facilities or company canteens - all only if they are not accessible also for public
  • takeaway meal sales points - immobile or mobile stalls without seating possibility
  • food courts within shopping malls

 

  • Company canteens also count as gastronomical establishments - they are, however, often accessible by persons not belonging to the staff. Thus, O-N checking of staff members does not suffice. Will O-N checking for these persons be introduced there as well? The same question applies also for school cafeterias if they offer also other meals than school ones.

Catering facilities not designed for public access, e.g. company canteens or school cafeterias are exempted for the O-N checking obligation.

  • How will the O-N checks take place in cafés where orders are placed "over the counter" and meals/refreshments taken to a table located in the same space? Will there be an obligation to check the O-N requirements during the morning coffee-to-go orders - when somebody orders a coffee to go, will he/she have to meet the O-N requirements, although he/she intends to consume the coffee outside of the premises of the establishment?

If a guest intends to consume a drink or a refreshment inside, he/she has to meet the valid O-N requirements. If he/she intends to take his/her coffee away, he/she does not need to meet them.

  • How exactly will O-N checks take place in establishments such as Manifesto in Prague - a group of single stands combined with a common space for consuming meals and beverages? There is a number of entrances and restaurants. Will the checks take place at each stand when placing a order, or at the entrances upon entering the establishment?

Within the indoor premises of a restaurant, for the owner/operator/lessee the obligation to check whether a guest has met the O-N requirements applies. In case of a takeaway meal order this obligation does not apply, the guest is, however - if he/she stays seated in an outdoor seating tent - obligated to prove having met them during a possible check performed by a local police patrol or public health office.

  • How will the situation look like in dining railcars? Will the same checks apply there as well?

If the guest stays seated, yes. If he/she takes his/her meal away, then no check will be performed.

  • And what about food delivery drivers not wearing a facemask coming to restaurants in order to receive a meal to be delivered? Will they be obligated to prove having met the O-N requirements when receiving the meal?

This situation does not fit into the definition of "consuming a meal on the spot", they are, however, obligated to adhere to the valid Extraordinary Measure issued by the Ministry of Health, thus to wear a respiratory system protection article covering their nose and mouth upon entering the restaurant.

  • How should foreigners not having the Tečka (Dot) app installed and using their national certificates/apps be handled? Is the čTečka (E-Reader) app able to read QR codes issued by countries from which the Green Pass is accepted by the Czech Republic?

Starting with August 12, 2021, using of EU certificates (equipped with a QR code which is readable by the čTečka (E-Reader) app) is compulsory for all EU citizens (either only a QR code in an app similar to the Tečka (Dot) app or a EU-standardized QR code in paper form). In case of a certificate issued in a third country outside EU, an eyecheck may be enough.

  • What about hotel restaurants? The O-N check is part of the check-in - will it be enough? Should guests "from outside" be checked in the restaurant?

A hotel guest gets checked at the reception, thus he/she can use the restaurant without having been checked once more (based on a proof of having checked in or the option to put the meals and/or drinks to the guest's room bill). A guest coming from outside has to prove having met the O-N requirements - the server has to check that using the čTečka (E-Reader) app.

Please describe the system:

Example:

The owner/operator/lessee is responsible for the O-N checks. This means he/she is obligated to check the validity of the guest's certificate and, when in doubt, to verify the identity of that guest. Should he/she not fulfill this obligation and should the local public health office find that out, the owner/operator/lessee can be fined with up to CZK 10.000 on the spot or up to CZK 3 million as administrative fine.

The guest is responsible for the validity/authenticity of his/her certificate, obligated to prove having met the O-N requirements using the certificate and, when prompted, to prove his/her identity. Should he/she not fulfill this obligation, the owner/operator/server is in turn obligated not to serve him/her and to prompt him/her to leave the premises. Should he/she not follow this request, the owner/operator/lessee has to call the police. If the guest uses an invalid or forged certificate, he/she can be fined with up to CZK 10.000 on the spot or up to CZK 3 million as administrative fine for that.

The following catering facilities are exempted from the O-N check rule:

  • catering facilities not accessible for public, such as school cafeterias, military canteens or canteens within prisons or involuntary commitment institutions, canteens within medical and social care facilities or company canteens - all only if they are not accessible also for public
  • takeaway meal sales points - immobile or mobile stalls without seating possibility
  • food courts within shopping malls