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Vouchers



Regulations and Recommendations

Previous and current measures have had a major impact on the cultural sector. The organizer's right to postpone any refunds for purchased tickets, and the customer's right to apply for a refund voucher issued by the organizer of the event is stated by a Special law.

This only applies to events that are expected to take place by 30/09/2021. If an event is cancelled, the organizer will make a public announcement by which the organizer's "protection period" begins. After this period ends, the organizer has an obligation to issue a refund for any purchased tickets.

The customer has a right to apply for a compensation voucher by 31/12/2021. This voucher is to be issued by the organizer of the event and the minimum value of this voucher equals the price of the previously purchased ticket(s). Within the following 6 months since the compensation voucher had been issued, the organizer will offer a compensatory event to the voucher holder, which shall take place no later than 31/10/2022. The organizer has no right to request any additional payments from the customer (voucher holder).

If the organizer fails to issue a compensation voucher within a month since the customer had applied for this voucher, the organizer's right to postpone a refund becomes invalid. The customer has now right to request a full refund for the purchased ticket(s). The refund needs to be issued within the following 14 days. The same rule applies if the organizer fails to offer a compensatory event within 6 months since the compensation voucher had been issued. The organizer of the event has an obligation to issue a refund within the following 14 days.

If the customer is a person with a disability (a "ZTP card" holder), a job seeker, a pregnant woman, a person on maternity/paternity or a parental leave, a person above the age of 65, the customer can request a full refund and the organizer has an obligation to issue this refund within the following 14 days.

If the customer attends a compensatory event using his compensation voucher, the organizer's obligation to issue a refund for a purchased ticket is fulfilled.

The purpose of these regulations is to prevent the collapse of the cultural sector by doing both, postponing the organizer's obligation to issue a refund, and by giving the organizer an opportunity to offer a compensatory event. 

 

Frequent questions about this topic

Does this law state that customers will lose money spent on the purchased tickets?