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Operation of Public offices

Rules and recommendations

Office hours are not limited. Yet, written and/or phone contact is preferable over a personal visit to the office. This will help reduce the risk of infection to you and those around you.

You can also set up a data-box free of charge for online communication with the authorities. The data-box can be set up at any CzechPoint branch. If you have an e-ID (eObčanka), you can set up a data box online

Only necessary matters should be handled in person. If you go to the office in person, it is necessary to have a facemask at all times, disinfect your hands and keep your distance. Keep a distance not only when in the queue but also when communicating with the officials.

If it is not possible to keep a distance of at least 1.5 meters from other persons, it is mandatory to wear a surgical mask, FFP2 class respirator (KN 95) without an exhalation valve or other nose and mouth protective device with a capacity of at least 94%. Cloth masks, scarves or shawls are not considered sufficient protection.

It is good to first call the office before the visit to find out if it is necessary for you to go to the office physically, and possibly arrange a specific date of the visit. This will avoid risky waiting in a queue. Send all documents primarily electronically or by mail.

Increased hygienic measures must be observed by the employees of the office among themselves. 

Frequent questions about this topic

Do I have to change my driving license if it expires during the state of emergency?
Do I have to change my ID if it expires during the state of emergency?
How can I communicate with the authorities?
If I go to the office in person, do I have to book an appointment in advance?
Do I have to have a facemask in the office?
Where can I find the Office opening hours?