Rules and recommendations
Office hours are not limited. Yet, written and/or phone contact is preferable over a personal visit to the office. This will help reduce the risk of infection to you and those around you.
You can also set up a data-box free of charge for online communication with the authorities. The data-box can be set up at any CzechPoint branch. If you have an e-ID (eObčanka), you can set up a data box online.
Only necessary matters should be handled in person. If you go to the office in person, it is necessary to have a facemask at all times, disinfect your hands and keep your distance. Keep a distance not only when in the queue but also when communicating with the officials.
From the 22nd of November 2021, the new recommendation by the Ministry of Interior deputy is in effect. It is recommended to reduce contacts in the workplace, use home office working as much as possible. Secure increased hygiene measures, support remote communication via phone and video calls, email, etc., and maintain social distancing. Detailed recommendations can be found in the relevant decree.
If it is not possible to keep a distance of at least 1.5 meters from other persons, it is mandatory to wear a surgical mask, FFP2 class respirator (KN 95) without an exhalation valve or other nose and mouth protective device with a capacity of at least 94%. Cloth masks, scarves or shawls are not considered sufficient protection.
It is good to first call the office before the visit to find out if it is necessary for you to go to the office physically, and possibly arrange a specific date of the visit. This will avoid risky waiting in a queue. Send all documents primarily electronically or by mail.
Increased hygienic measures must be observed by the employees of the office among themselves.