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Telephone lines for hearing impaired

If it is necessary for you to communicate through written form, you can use one of the services listed below.

The lines are divided by regions.

After opening the link to the website, you enter your telephone number and the operators of the given line will contact you, during the call it is necessary to leave the website open, there will be an online transcript of the call.

More information on how this works can be found in the explanatory video "Jak funguje online přepis" ("How the online transcription works", subtitles to select available only in Czech, there is, however, an option to let them get translated into English/your native language automatically)

Countrywide information helpline about COVID-19

  • on-line, free of charge transcription is available in workdays from 9am to 6pm


Services provided: Up-to-date information on the epidemic, the possibility of ordering medicine, food, hygiene and medical supplies, provide assistance and important contacts.

Pilsen Region

Services provided: shopping, drug collection, dog walking and other urgent matters, more information on the website.

South-Moravian region 

Liberec region

Pardubice Region

Hradec Králové region

Olomouc region

Central Bohemian Region

Moravian-Silesian Region, Ostrava

  • Ostrava Town Hall, online transcription is provided on working days from 9 am to 6 pm.



In case you need immediate medical assistance, use the "Záchranka" application, which allows communication via SMS messages.