If it is necessary for you to communicate through written form, you can use one of the services listed below.
The lines are divided by regions.
After opening the link to the website, you enter your telephone number and the operators of the given line will contact you, during the call it is necessary to leave the website open, there will be an online transcript of the call.
More information on how this works can be found in the explanatory video "Jak funguje online přepis" ("How the online transcription works", subtitles to select available only in Czech, there is, however, an option to let them get translated into English/your native language automatically)
Countrywide information helpline about COVID-19
- on-line, free of charge transcription is available in workdays from 9am to 6pm
Prague
- Helpline for the elderly and those in need, online transcription is provided on weekdays from 9 am to 6 pm, FREE OF CHARGE.
Services provided: Up-to-date information on the epidemic, the possibility of ordering medicine, food, hygiene and medical supplies, provide assistance and important contacts.
Pilsen Region
- Regional Hygiene Station of the Pilsen Region, online transcription is provided on working days from 9 am to 6 pm.
- Regional Office of the Pilsen Region, online transcription is provided on working days from 9 am to 6 pm.
- Infoline of the city of Pilsen in cooperation with TOTEM, z. S., Online transcription is provided on working days from 9 am to 3 pm.
Services provided: shopping, drug collection, dog walking and other urgent matters, more information on the website.
South-Moravian region
- Regional Hygiene Station of the South Moravian Region, online transcription is provided on working days from 9 am to 6 pm.
Liberec region
- Regional Hygiene Station of the Liberec Region, on-line call transcription is offered MON, WED from 9 am to 5 pm; TUE, THU from 9 am to 3 pm; FRI from 9 am to 2:30 pm.
Pardubice Region
- Regional Hygiene Station of the Pardubice Region, online transcription is provided on working days from 9 am to 6 pm
- Regional Office of the Pardubice Region, online transcription service is available: MON, WED from 9 am to 5 pm; TUE, THU, FRI from 9 am to 2:30 pm.
Hradec Králové region
- Regional Office of the Hradec Králové Region, online transcription service is available: MON, WED from 9 am to 5 pm; TUE, THU from 9 am to 3:30 pm; FRI from 9 am to 2 pm.
Olomouc region
- Information helpline for COVID-19, online transcription is provided on weekdays from 9 am to 6 pm.
- Regional Office of the Olomouc Region, online transcription is provided on working days from 8 am to 3 pm.
Central Bohemian Region
- Regional Office of the Central Bohemian Region, online transcription is provided on working days from 9 am to 6 pm.
Moravian-Silesian Region, Ostrava
- Ostrava Town Hall, online transcription is provided on working days from 9 am to 6 pm.
National
- Labor Office of the Czech Republic, online transcription is provided on working days from 9 am to 6 pm.
In case you need immediate medical assistance, use the "Záchranka" application, which allows communication via SMS messages.