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Frequently asked questions to the Ministry of Health

Can the system register birth numbers with 3 digits after the slash?

Yes. Many people from the 80+ group have only 3 digits after the slash. 

Is it possible to register more people on one telephone number? 

Yes, a unique identifier is a health insurance number/birth number.  

I accidentally deleted PIN2. What should I do? 

Call Line 1221, where the operator will be able to view your PIN2 with your assistance. This is provided that you have booked yourself or that someone close to you has helped you with the reservation. If you ordered via Line 1221, the system will not allow the PIN2 display again and a new registration must be created.

I accidentally deleted PIN1. What should I do? 

Make a new reservation.

Will everyone who wants get vaccinated?

Yes. The Czech Republic ordered a sufficient amount of vaccines for all its citizens. Currently, the vaccines for 5,5 million citizens are bindingly ordered, with the possibility of order vaccines for another 10,6 million citizens. The Czech Republic, therefore, has enough vaccines for everyone.

How much the vaccination will cost? 

Vaccination against Covid-19 will be voluntary and cost-free. 

Can I change where I get a second dose of the vaccine?

There is the right to choose a provider and also the place of vaccination for the application of the vaccine in general. The place, therefore, remains the same for both doses.

Slots are occupied and the reservation cannot be made. What should I do? 

Wait for the so-called invitation SMS. In it, you will be prompted to make a reservation and the PIN2 you will need to make it. It can take several minutes, but also days. There is a so-called Barrier system - according to their capacities and the availability of vaccines, vaccination sites will raise the barrier (list new vaccination sites) and if it is your turn to prioritize, you will receive an invitation SMS. Once you receive it, you can make a reservation at

When I have more PIN for registration/reservation does it mean that I will take someone's place?

The amount of PIN received has no effect on the number of empty slots in the reservation system. Registration and reservations are based on more data than just a PIN. Ideally use the latest one.

If I have a vaccination registration via line 1221, can I make the reservation myself or do I have to register again via line 1221?

If you register for vaccination via line 1221 and then you want to make a reservation for vaccination by yourself, this is certainly possible while using PIN2, which came to you after registration and your insured number and therefore there is no need to make a reservation again via line 1221.

If I cancel the second reservation date, will the first one be canceled too?

No, if the client cancels the second reservation date, the first one remains. However, if you cancel the first one, the second is canceled automatically. If you accidentally cancel the second reservation date, please, contact the vaccination site that makes the reservation again.  

I am registered, however, the capacities for booking the date are full. How do I find out if a date is available?

As soon as the date is free, you will receive a so-called invitation SMS with a request to make a reservation.

Registration (citizen 80+) was successful, including the choice of vaccination site and the PIN2 (the date was no longer available). At this point, I found out that I made a mistake in my birth number during registration. So I made a new registration with the correct birth number to the same vaccination site (I have a new PIN2). Does the system recognize the discrepancy of birth name vs name automatically? Should I report such a case somewhere?

At this point, you only need to make a reservation for an empty slot with your new registration. The old one remains "unused". The system will recognize that as a discrepancy 

How to change the date of vaccination of the 1st dose?

You can change the date of vaccination only by phone via line 1221 or by contacting the vaccination center. If the date of the 1st dose is changed, the date of the 2nd dose will change automatically.

How to change the date of vaccination of the 2nd dose?

If you want to change the date of the 2nd dose, for example, due to illness, contact the vaccination center.

Can I edit my personal details when booking?

In the reservation form, it is possible to additionally edit the pre-filled personal data from the registration, it is not possible to edit the insurance number (a birth number for Czech citizens).

Can I edit my personal details in the confirmed reservation?

If you make a mistake while completing your reservation, you can call 1221 or the Vaccination Center to edit your personal information. In case of an error in the insurance number, it is necessary to contact line 1221.