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Telephone assistance with vaccination registration for seniors

If you don't feel proficient enough in digital technology (, or yourself, or you cannot find someone to help you with the registration (family, etc.), you can contact the 1221 number where operators will  help you with the reservation

At the same time, telephone assistance is offered by several other non-profit entities or regions. Regional and municipal hotlines are intended for citizens living in the relevant region or municipality.

Have all the necessary information ready before you call a hotline


Regional telephone information hotlines

South Bohemian Region

+420 800 100 450 - seniors over the age of 80 will receive information about vaccinations for Covid-19, as well as help with filling out a registration form, choosing a vaccination centre and ordering an appointment for vaccination.

Hours: from 8 am to 4 pm. The operating hours will be adjusted according to interest


Hradec Králové Region

+420 495 817 110 

- the coronavirus vaccination information hotline operates on weekdays from 9 am to 3 pm. This region also has its own portal dedicated to the pandemic situation in the region.


Ústí Region

+420 475 657 691 - the line operates daily from 8 am to 6 pm, including weekends.


Vysočina Region

+ 420 564 602 602 - daily 8 am - 8 pm


Karlovy Vary Region

+420 607 600 017 - daily 8 am - 6 pm


Pilsen Region

+420 377 062 377 - The line operates on weekdays from 8 am to 3.30 pm, provides information about the coronavirus and vaccination situation.

+420 374 721 689 - Every weekday from 8 am to 3 pm -  seniors over the age of 80 can register for vaccination for coronavirus. This line is not intended for residents of the city of Pilsen, which has its own telephone line for assistance with registration.


Municipal hotline



+420 800 160 166 - the capital city has been operating this free coronavirus information hotline in cooperation with non-profit organizations since spring 2020. Newly, from Friday, January 15th, from noon, this line can also be used to assist seniors over the age of 80 with registration for vaccination in the Central Reservation System, and operators  handle any questions about vaccination here. They also provide information on the assistance that city districts offer to residents.

The line operates daily from 8 am to 4 pm and is run by operators of the capital city and the non-profit organization Život 90.


Prague 7

+420 734 521 840

More information about the line on the Prague 7 website.


Prague 8

+420 601 263 294, +420 601 263 290, +420 601 263 291,+420 601 263 292.

These hotlines operate on weekdays from 9 am to 4 pm. More information about the hotline on Prague 8 website.


Prague 22

+420 271 071 880, +420 271 071 882 - more information on their website.



+420 800 140 222 - the city line provides advice with vaccinations. If there are any vacancies, it also helps with registration for vaccinations

+420  800 129 921 - the region's free crisis hotline complements the state line 1221 and helps seniors with registration for vaccinations. Operates weekdays from 8 am to 4 pm.

+420 771 135 452 - seniors over the age of 80, who cannot come to the exhibition centre for vaccinations for Covid-19 due to their health condition, can from February use a mobile vaccination team. The service can be ordered from January 26th. The telephone line operates on weekdays from 8 am to noon and from 1 pm to 3 pm. 

The operator will write down information and data and will contact the applicant with the date of vaccination. Two vaccination teams consisting of a doctor, a nurse and an administrative worker will be provided by the Zahradník Polyclinic. Due to the course of vaccination (for example, having to wait 30 minutes due to the risk of an allergic reaction) and traffic shifts, people will be vaccinated daily. So the mobile vaccination team will only serve immobile citizens who cannot leave their homes. Those seniors who only need transport from or to the exhibition centre can use the senior bus service that can be ordered on the line +420 731 518 348. The availability of free dates for vaccination depends on the number of vaccines delivered.


More information on the city's website. In Brno, for example, SVČ Lužánky also helps with the registration of seniors.



+420 374 780 960 - Every weekday from 8 am to 3 pm, seniors over the age of 80 will be assisted with registration.



+420 601 621 621 - from Monday, January 18th, seniors can contact the line, the staff of the contact centre will help them with registration. The line will be available every weekday between 8 am and 3 pm.


+420 800 199 922 - a toll-free line to help seniors register for vaccinations and, where if necessary, can be arranged a personal visit at home. The seniors will then be assisted with filling in the form directly at their place of residence by police officers or volunteers from Adra. More information about the hotline can be found on the city's website.


+420 725 092 590

The city also has its own form, which you can send back by e-mail or submit to the City Office's mailbox. A registration form will then be filled for you.

České Budějovice

+420 702 168 593 - The line works on weekdays from 8 am to 4 pm. If you are over the age of 80, they will help you with registration. Chronically ill, disabled and seniors who need advice or mediation in connection with the pandemic situation can also call the line.

The city also has a website that provides up-to-date information on the pandemic situation. 



+420 607 032 821

This line operates from Monday to Friday from 8 am to 3.30 pm. Those interested in registration will be invited to designated areas near their homes for a certain time so that they do not meet a larger number of people. We also want to mediate this registration to those citizens who are immobile and cannot attend in person at the nearest seniors' club. More information on the hotline can be found on the city's website.


Jesenice near Prague

+420 720 951 250 - the line also offers the possibility of free registration.

+420 702 027 300 - the municipality on this line will arrange free transportation for vaccination for people over the age of 80. 


+420 326 992 523 or +420 724 191 245.


+420 311 545 341

Valašské Klobouky

+420 730 553 378

Uherský Brod

+420 572 805 125

Kutná Hora

+420 327 710 291


+420 493 545 234 and +420 493 545 246 are available on weekdays from 8 am to 5 pm. They will help you with registration and provide information on vaccinations.

Hotlines of organizations

ELPIDA senior helpline

+420 800 200 007 (option 1) - This seniors helpline operates from January 15th and on the toll-free number helps with registration for vaccination for COVID-19. Seniors are registered by a 15-member team of Scout group volunteers on the Seniors' Line every day from 8 am to 8 pm.