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This Life Situation is archived. The text below may not be up to date.

Rules and recommendations

The delivery of goods purchased on the e-shop and the dispensing of goods may continue to operate. Shops can also deliver pre-ordered goods on the e-shop directly without using a third (delivery) party, i.e. they can set up their own delivery window.

Online shopping should be preferred rather than going to shops. However, take extra hygiene precautions when delivering and collecting parcels. It is a good idea to pay in advance (by bank transfer) or prefer to pay by card when collecting. If possible, unpack the ordered goods outside the living area (e.g. outside in the garden or in the hallway of the apartment).

When taking delivery of goods purchased from the e-shop at the point of delivery or at home, wear a respirator or other respiratory protection with at least 94% efficiency without an exhalation valve at all times (for more information see look at this page) and disinfect your hands before taking delivery. If you follow these rules, you will buy the goods you need, and are at less risk than buying them in a store in regards with the current epidemiological situation. Be considerate, you will protect yourself and your surroundings.

Consumers' rights are still preserved. You have the right to return or claim goods bought on the internet.

The main thing is to protect your health and the health of others, to observe hygiene measures, and not to expose yourself to unnecessary contact with people outside your circle of relatives.

Related links and sources

Frequent questions about this topic

What should I do if an online shop refuses to take back returned merchandise with reference to the coronavirus?